
Frequently Asked Questions
Stove buying is not compulsory neither as a company we sell stoves. Franchisees do sell stoves to Customers and you can choose your own option . 2kg cylinders comes with a built-in cooktop and hence for 2kg you don't have to buy stoves separately.
Yes, it is for your own safety , ISI marked stoves have to be purchased.
BIS Certified LPG rubber tubes are to be used like Suraksha brand and other makes .
On an average our 12 kg SUPERGAS cylinder will last for 25 to 40 or more days depending on your usage.
Please check SUPERGAS Web page https://www.supergas.com/lpg-for-home/12kg-domestic-cylinder ( 12 kg ) ;https://www.supergas.com/lpg-for-Home/4kg-chota-super-gas( 4kg ) and https://www.supergas.com/lpg-for-Home/2kg-lpg-cylinder-cooktop ( 2kg ) for the new connection prices
You need to give the following additions to the new connection price - (1) Cylinder Refundable Security Deposit (2) Price of LPG. Please check up these pages to know the new connection prices : https://www.supergas.com/lpg-for-home/12kg-domestic-cylinder ( 12 kg ) ;https://www.supergas.com/lpg-for-Home/4kg-chota-super-gas( 4kg ) and https://www.supergas.com/lpg-for-Home/2kg-lpg-cylinder-cooktop ( 2kg ) for the new connection prices
LPG Refill prices vary month on month based on international LPG prices as benchmarked by Saudi Aramco CP ( Contractual Price ). The domestic refill prices are effective from 3rd of the month and it can be seen at the web portal with specific market . https://www.supergas.com/lpg-for-home/12kg-domestic-cylinder ( 12 kg ) ;https://www.supergas.com/lpg-for-Home/4kg-chota-super-gas( 4kg ) and https://www.supergas.com/lpg-for-Home/2kg-lpg-cylinder-cooktop ( 2kg )
The Franchisee charges delivery charges with a maximum capping of Rs 100 /= . Typically Franchisees operate in a radius of maximum 7 km as beyond this distance the delivery charges and the services would get affected .
Please check SUPERGAS Web page : https://www.supergas.com/lpg-for-home/12kg-domestic-cylinder ( 12 kg ) ;https://www.supergas.com/lpg-for-Home/4kg-chota-super-gas( 4kg ) and https://www.supergas.com/lpg-for-Home/2kg-lpg-cylinder-cooktop ( 2kg )
You can ask the franchisee the reason for charging more and also log-in your complaint in our website online enquiry under complaint section .