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Frequently Asked Questions
It is advisable to keep the stove above the cylinder level for safety reasons.
Yes , the franchisee delivery boy checks the LPG stove, rubber tubes, cylinders for leakage and confirmation at the time of 1st supply. During refill delivery , it is advisable you to check up for any leakages using soap solutions.
Ideally Rubber tubes are to be changes once in one year because of wear and tear plus tubes gets hardened after prolonged use. Those can be dangerous for leakage . Whenever you see/observe damaged rubber tubes/hoses, it needs to be replaced immediately.
SUPERGAS has access to 6 import terminals, 20+ filling plants, 6 depots, fleet of dedicated delivery vehicles and 350+ strong franchisees .We assure a seamless quick supply to all our Customers in all segments ( Domestic, Commercial, Industrial and Auto LPG ) . For more details pl visit https://www.supergas.com/about/infrastructure
Request you to check in our website: https://www.supergas.com/franchisee-locator
We dose 20 ppm of ethyl mercaptan with LPG for it's strong odor and it alerts us whenever there is a leakage.
For Commercial use there are 17kg and 33 Kg cylinders. In a commercial establishment like a hotel , cafes 17 kg is more preferred than the 33kg because of it's ease of handling and also the overall weight of the cylinder . However for higher LPG volume , 33kg is preferred considering the changeover for refills and also there are more option of using the LOT ( Liquid Off-take ) cylinders.
Shelf Life or Due Date for Testing is mentioned on the cylinder stay plates. Stay plates are the vertical plates you see on the cylinder on which the VP ring is placed. For example in one of those stay plates , if you see D-22 , it implies this cylinder is due for testing in the 4th calendar quarter ( oct-dec)of 2022. New cylinders are tested after 7 years and used ones are due for testing once in 5 years . This is governed by the statutory guidelines of PESO.
No. As per Statutory guidelines one brand cylinder cannot be exchanged with another brand because of safety and owning the responsibility for any happenings .
No. As per Statutory guidelines , adaptors of private LPG suppliers are of different sizes than that of the PSU Oil companies. Thus it won't fit into the cylinders and hence cannot be used. The PSU Oil companies regulator/adopter size is 25.3mm OD (outer diameter ) whereas private LPG suppliers have an OD of 22mm.