We offer an essential product, where failure is not an option. This means our service also needs to be world-class. Going the extra mile for our customers leads to great stories about the challenges we face, and how we apply our skills, creativity and immense effort to simply ‘keep things running’.
Venkatapathy, Senior Technical Manager
Ashok Leyland had plans to expand their industrial
processes within their premises. Unfortunately, their
existing energy solution hindered their growth plans as a
result of space capacity constraints. Venkatapathy, our
Senior Technical Manager, saw this challenge as an
opportunity to devise a new energy solution to save on
space, without having to compromise on safety and supply.
The outcome? The Maxima Cylinder solution, and a happy
customer, able to continue with their expansion plans.
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Sunil Gajadharane, Senior Technical Manager
A previous consumer of High Speed Diesel had wanted to make the
switch to LPG, without any manufacturing downtime. We gladly took
on this challenge and successfully and safely managed the on-site
transition – by applying our skills and creativity. For instance, we
effectively helped manoeuvre and coordinate the movement of
people and machinery across the manufacturing floor – without
incident. We also managed to complete all internal pipe work during
the weekly off days. It is just another example of how we walk the
extra mile to fully service our customers.
And it paid off. Today we reliably serve a happy customer, who is able
to realise substantial energy savings along the way.
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Gurudatt Joshi, Senior Sales Manager
Customers are looking for a continued and uninterrupted LPG supply
– a major expectation for any manufacturer. Many critical applications
like galvanizing or glass melting, are unable to shutdown their
processes. We ensure these processes can continue to run, with uninterpreted LPG supply.
Whenever there are any natural calamities or strikes, we plan
deliveries in advance. If needs be, we make alternate arrangements
from different plants to ensure our supply guarantee.
Customer have come to appreciate our services, even during such
challenging times, where the supply of LPG is not a given. So much
so, that in many instances we’ve received the appreciation from the
highest authorities for our dedicated service, especially during these
highly critical periods.
For each customer we have customised supply solutions, in which we
take into consideration all variables – from peak energy usage to
travelling times. In some instances, we even have customer dedicated
supply trucks in place to ensure gas is always available at their
premises.
